The term “Personal Data” refers to personally identifiable information about you, such as your name, job title, email or mailing address.
About your privacy
We are committed to safeguarding the privacy of our website visitors whilst providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the UK Data Protection Act 1998.
If you have any questions concerning your personal information or regarding our practices, please contact: DC Services, Regus House, 4 Admiral Way, Doxford International Business Park, Sunderland, SR3 3XW, telephone 0191 645 0607 or send us an email.
Collection of personal data
Our primary goal in collecting personal data is to provide you with a smooth and efficient experience while using our services. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.
We collect information from details you give us when you use our website and from any email messages you may send to us.
When you use this website to register to receive additional information or support from us, we ask you for contact information like your name, job title, company details, telephone number and email address.
If, at any time, you wish to opt out of receiving information from DC Services via email, please telephone 0191 645 0607 or send us an email.
Cookies: In order to collect the anonymous data described above, we may use temporary "cookies" that collect the domain name of the user and the date and time you visited this website. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. Most web browsers provide the option for you to be notified when you receive a cookie and to decide if you want to accept it or not. However, the website may not work properly if you disable cookies. If you are not sure what cookies are or how to control or delete them, we recommend that you visit http://www.aboutcookies.org, http://www.allaboutcookies.org or the World Wide Web Consortium’s website.
Described below are the cookies we use on this website and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, delete DC Services’ cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called ‘Incognito’ in Chrome, ‘InPrivate’ in Internet Explorer, ‘Private Browsing’ in Firefox and Safari, etc).
Session Cookies: We use session cookies to remember you as you move from page to page. These cookies we deem strictly necessary to the working of the website. If these are disabled, then various functionality on the site may be broken. For more information about session cookies, visit http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Google Analytics: We use this to understand how the site is being used in order to improve the user experience. All user data is anonymous. To find out more about Google’s position on privacy with regard to its analytics service, please visit http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Social Buttons: On some of the pages of this website you will see ‘social buttons’. These enable users to share or bookmark the web pages. There may be buttons for Twitter and Facebook ‘Like’, etc. In order to implement these buttons and to connect them to the relevant social networks and external websites, there are scripts from domains out of www.dcservicesltd.com. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on DC Services’ site. If you click on any of these buttons, therefore, these sites will be registering that action and may use that information. In some cases, if you are logged into their services already, these sites may be registering the fact that you are visiting DC Services and the specific pages you are on, even if you don’t click on the button, eg Google and Facebook. You should check the respective policies of each of these sites to see exactly how they use your information and to find out how to opt out or delete such information.
Email Tracking: Some emails that we send you have no tracking in them at all, eg service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site, but we do not know who has clicked so the data is anonymous. Some emails we can track, at an individual level, to see whether the recipient has opened and clicked on the email. We can use the latter information to understand open and click rates for our emails to try and improve them. Sometimes we may use this information on a personal level, eg to re-email people who didn’t click the first time or to contact you once we know that you have read the email. If you want to be sure that none of your email activity is tracked, then you should opt out of DC Services’ emails which you will be able to do by clicking the opt out link at the foot of any email received, by telephoning us on 0191 645 0607 or by sending us an email.
Newsletters, Surveys & Contests: From time to time, our website may request information from you via newsletter sign ups, surveys, contests or for particular services. Participation in these is completely voluntary and you therefore have a choice whether or not to disclose this information. We will not disclose this information with any third parties, eg a competition sponsor, without your prior consent.
Use of personal data
We process your personal data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for personal data, we tell you the purposes for which we will process that data. Some of these purposes include:
- Providing you with information about our products or services, special offers and events or articles and case studies we think will be of interest to you
- Sending you regular newsletters by email or by post
- Providing you with product or service information and promotional material that you have specifically requested
- Processing any other requests that you make
- To summarise website usage behaviour. This is not based on individual behaviour, but is generic
- Conducting marketing research.
Disclosure of your personal data
We do not share, sell or distribute your personal data with unrelated third parties, except under the following limited circumstances:
- Personal data may occasionally be transferred to third parties who act for or on behalf of DC Services, or in connection with the business of DC Services for further processing in accordance with the purposes to which you have subsequently consented. Please note that the information you provide may be transferred outside the European Economic Area for the purposes of processing by us or any of our subcontractors. By submitting your information, you consent to this transfer.
- We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interest, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event.
Data integrity and security
We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our servers and our databases are protected by industry standard security technology, such as industry standard firewalls and password protection.
Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.
Data access and corrections
We will disclose to you the personal data we hold about you upon receipt of your written request addressed DC Services at the address given above. We will also correct, amend or delete any personal data that is inaccurate and notify any third party recipients of the necessary changes.
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